Our Returns Promise

We hope you love your ANBUZZ purchase. However, we understand that sometimes an item may not be quite right.

Eligible merchandise may be returned within 14 calendar days of delivery, subject to the conditions described below.

For eligible returns made within this period, return shipping is free when the return procedure and return method provided by our customer service team are followed.

1. 14-Day Return Period

You have 14 calendar days from the date your order is delivered to request a return.

To start a return, contact:

aaronherring157@gmail.com

Please include:

·       Your full name;

·       Order number;

·       Item(s) you wish to return;

·       Reason for the return; and

·       Photographs where the item is damaged, defective, or incorrect.

A return should not be sent to us without first obtaining return instructions.

2. Conditions for Eligible Returns

To qualify for a return, merchandise must generally be:

·       Unworn;

·       Unused;

·       Unwashed;

·       Unaltered;

·       Free from stains, makeup, perfume, deodorant, odors, or other signs of wear;

·       In its original condition;

·       Accompanied by all original tags and labels; and

·       Returned with its original packaging where reasonably possible.

Trying on clothing solely to determine fit does not by itself prevent a return, provided the merchandise remains in returnable condition.

We reserve the right to reject or reduce a refund where permitted by applicable law if returned merchandise shows evidence of use beyond what is reasonably necessary to inspect or try on the product.

3. Free Returns

Eligible returns initiated within the 14-day return period qualify for free return shipping when customers use the return method authorized by ANBUZZ.

If a customer chooses an unauthorized, expedited, premium, or alternative return method, additional costs associated with that method may not be reimbursed.

Please retain your return receipt or tracking information until your refund has been completed.

4. Non-Returnable Items

For health, hygiene, personalization, or other legitimate reasons, certain products may not be eligible for return where permitted by applicable law.

These may include:

·       Gift cards;

·       Personalized or customized products;

·       Items clearly marked as non-returnable before purchase;

·       Certain intimate or hygiene-sensitive products after applicable seals have been removed; and

·       Products that cannot be resold for health or hygiene reasons after being opened.

Nothing in this section limits statutory rights that cannot legally be excluded.

5. Sale Items

Unless clearly identified as final sale or otherwise excluded before purchase, eligible sale merchandise is subject to the same 14-day return process.

Where applicable consumer law provides a mandatory right of return, a “final sale” designation will not override that statutory right.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at aaronherring157@gmail.com.

Please provide your order number and clear photographs showing the issue.

After reviewing your claim, we may provide an appropriate remedy, which may include a replacement, refund, or another remedy required by applicable consumer law.

You will not be required to pay return shipping costs for an item confirmed to be damaged, defective, or incorrectly supplied.

7. Refund Process

After your return reaches us, we will inspect the merchandise and notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–10 business days after inspection.

After we issue the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account. This additional financial institution processing time is outside our control.

8. Original Shipping Charges

Because ANBUZZ currently offers free standard shipping, there is normally no original standard shipping charge to refund.

If optional premium or expedited delivery services are introduced in the future, additional delivery charges may be treated according to applicable law and the terms displayed when the order is placed.

9. Exchanges

We do not currently offer direct exchanges.

If you require another size, color, or product, you may return the eligible original item and place a new order.

This helps us process refunds more quickly and prevents replacement products from becoming unavailable while a return is in transit.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

If the order can no longer be canceled, you may use the applicable return procedure after receiving it.

11. Consumer Rights

This Return and Refund Policy does not exclude, restrict, or replace any consumer rights that cannot lawfully be waived under legislation applicable to your purchase.